Technical Support Center
Comprehensive support for your centrifugal air compressors to ensure maximum uptime and performance
Technical Support for Centrifugal Air Compressors
Our support center provides maintenance guidance, troubleshooting assistance, and product documentation to ensure your equipment operates at peak performance. With round-the-clock availability and a team of certified engineers, we’re ready to assist whenever you need it.
24/7 Technical Hotline
Immediate assistance whenever you need it
Certified Engineers
Expert technicians with specialized training
Global Network
Support available around the world
Documentation Library
Comprehensive technical resources
Technical Assistance
Remote Support
Our engineers can provide immediate assistance without needing to be on-site, resolving many issues quickly through our remote diagnostic tools.
Support Content:
- Control system diagnostics and parameter adjustment
- Alarm analysis and troubleshooting
- Performance evaluation and optimization recommendations
- Software configuration and updates
- Operational guidance and best practices
Response Time Commitment:
Critical issues: 15 minutes | Standard issues: 2 hours | Non-urgent inquiries: 1 business day
On-Site Service
When hands-on assistance is required, our certified engineers can visit your facility to provide expert service.
Service范围:
- Installation and commissioning
- Performance testing and optimization
- Annual maintenance and inspections
- Repair and component replacement
- System upgrades and retrofits
Service Availability:
Our service network covers all major industrial regions worldwide, with dedicated technicians in North America, Europe, Asia, and the Middle East.
Scheduling Process:
Request on-site service through our service form or contact your sales engineer directly to schedule a visit.
Preventive Maintenance Programs
Regular maintenance is essential for maximizing equipment lifespan and maintaining optimal performance. Our structured maintenance programs help prevent unexpected downtime.
Inspection Schedule:
Operational parameters, pressure, temperature, alarms
Filters, lubrication levels, pressure drops
Vibration analysis, electrical connections, safety devices
Comprehensive system evaluation, performance testing
Maintenance Benefits:
- Reduced unplanned downtime by up to 70%
- Maintained energy efficiency (avoiding 10-15% efficiency loss)
- Extended equipment lifespan by 30% or more
- Improved safety and compliance
Program Options:
Warranty & Service Policies
Warranty Coverage
Standard Period:
12 months from commissioning or 18 months from shipment, whichever comes first.
Included Items:
- Compressor main unit
- Control system components
- Original equipment parts
- Manufacturing defects
Exclusions:
- Consumable items (filters, seals)
- Damage from improper operation
- Unauthorized modifications
- Environmental damage
- Normal wear and tear
Extended Warranty
Extend your coverage beyond the standard warranty period with our flexible extended warranty plans.
Parts-Only Coverage
Covers replacement parts only
Parts & Labor
Covers parts and service labor
Full Coverage
Comprehensive coverage including emergency service
Claim Process
- 1 Contact our support team with details of the issue
- 2 Provide required documentation for verification
- 3 Our team reviews and approves the claim
- 4 Service or replacement is scheduled and performed
Required Documentation:
- Proof of purchase/installation
- Equipment serial number
- Photos/videos of the issue
- Maintenance records
Spare Parts & Replacement Support
Ensure your centrifugal air compressor maintains optimal performance with genuine replacement parts. Our global parts network ensures quick delivery when you need it most.
Genuine Spare Parts
- Bearings and seals assemblies
- Impellers and rotors
- Filter elements (all types)
- Seals, O-rings and gaskets
- Control system components
- Electrical components
- Cooling system parts
Why Use Genuine Parts
Maintain Performance
Genuine parts ensure your compressor operates at peak efficiency
Extend Equipment Life
Precision-engineered parts reduce wear on other components
Protect Warranty
Non-genuine parts can void your equipment warranty
Safety Compliance
Genuine parts meet all safety and regulatory standards
Parts Ordering Process
Ordering Methods:
- Call our parts hotline: +86 4006881455
- Email: sales-ru@seize-air.com
Delivery Times: